All your questions answered.

Portmasters does not provide shipping supplies. We're simply a platform that allows you to create and purchase shipping Services orders for your shipments. You can choose to use your own packaging material from a local supplier, but many carriers also offer supplies free of charge, depending on the service. You can also find information on how to order shipping supplies from these carriers.

You do not have to be a business to use Portmasters—anyone can sign up! Any individual can use Portmasters for personal shipping. You'll need an "order" to create a shipping label:
create one by manually typing in the sender and recipient address details
import through our CSV upload functionality

We analyze prices, negotiate with shipping lines and airlines, and look for new partners. We also find trade-offs with all market participants, which altogether results in the cost of transportation. We constantly strive to do our best to minimize the cost of delivery.

There is no automatic way to combine multiple orders into a single shipment, but you can do this manually. choose the second order as Fulfilled in your management system.

By clicking forget passwords, If your account becomes locked after too many failed attempts, our Support Team can reset it for you.

You can subscribe to updates on the Portmasters Services to receive an email notification any time an incident is created, updated, or resolved.

If you cannot log into your Portmasters account, please check the following:

• Confirm that you have typed in the login email address correctly

• Confirm you have typed in your password correctly.

• Reset your password.

• Your account will be locked after several unsuccessful login attempts. Please get in touch with Support to have your login reset.